Group Member Questions
Can I order a different design than what is shown on the Shared Order? When the Shared Order is set up, the design selected by the group leader is the only design that can be ordered with that specific Shared Order. If you'd like, you can order other designs on a separate individual order.
If I do not want my shirt personalized, can I still order with the rest? If the Shared Order is marked for personalization and consists of 12 or more shirts, your shirt will be personalized the same as the rest. If you do not want your shirt to be personalized, you will need to place a separate order on your own account.
Can I get a different personalization than what is offered on the Shared Order? Only one personalization is available per Shared Order, and that is determined by the group leader during the Shared Order set up.
Since I am entering my home address, will my order be shipped to my home or with the other orders? All orders placed using the Shared Order program will be shipped together to the address set by the group leader. Your address is only asked for billing purposes.
I don't have a credit/debit card, can I still order? To take advantage of the Shared Order system, all orders have to be entered online and paid by credit or debit card. We have the highest grade security and encryption in our checkout to protect your information.
If you are unable to pay by card, please check with another group member to see if they would include your items along with their order and let you pay them directly.
Can I use my PayPal account? At this time, we do not have this program set up for PayPal payments.
Do I have to pay sales tax? We collect sales tax on shipments where required by state laws. The tax rate is determined by the shipping address entered by your group leader.
If I missed the deadline, can I call and place my order? Sorry, we are not able to add additional shirts to a Shared Order after the deadline date.
Can I change my order after the deadline? Can I remove items? We are not able to add additional items after the deadline. Please get with your group leader and ask them to contact us about other changes - however, there is a limited time window that we will be able to make edits.
Can I cancel my order? Please ask your group leader to request cancellation information. There is a limited time window that we will be able to cancel orders.
How do returns work for a Shared Order? We will only generate one Return Authorization per Shared Order. Contact your group leader immediately if you have any problems with your items so they can return everything at one time.
Leader Questions
How do I create a Shared Order? Please
click here to see our walkthrough in video or written form.
Make sure you are logged into your account first; you should see "Welcome" and your name in the top right on desktop, or first thing on the mobile menu. If you see "Login | Register", you are not currently logged in to your account.
If you still don't see the "Set Up a Shared Order" button, the design you are looking at may not allow it, or it may be too close to the deadline. Shared Orders can only be created up to the day before the advertised deadline.
Shop items available for Shared Order here, or feel free to send us a chat and ask.
Only one design can be set up per Shared Order. You are welcome to set up a separate Shared Order for each design you wish to offer.
Can I use this program as a fundraiser? Shared Order is not designed for fundraisers, as shirts are sold at regular price to all participants. If you would like to resell the shirts at a higher price, please order them through the standard ordering process.
Most featured designs have a printable Order Form Kit linked under the Description that can be used to fill in your own price for collecting fundraising orders.
The deadline is close or has passed, can I still set up a Shared Order? Shared Order setup is only available until the day before the advertised deadline date for that design. Regular orders can be placed while the design is still online.
Contact us if you would like to be notified if the design you are interested in is offered again in the future.
How can I access my Shared Order information? If you are not logged in currently, click "Login" in the top right or on the mobile menu to do so.
Once logged in, you can click on "Welcome" in the same spot to access your Account menu. "Shared Orders" will be linked in the Shopping section.
You will see a list of all Shared Orders you have set up. Click the number to see more details, including deadlines, ship dates, and who has placed orders on each one.
Will you send a reminder about my Shared Order progress? Reminders are sent at one week and one day before the deadline, if your Shared Order was created before those dates. If you didn't receive one, please check your spam or bulk folder; sometimes filters will automatically place these emails there.
Remember that you can log into your account at any time to check your status.
If someone in my group does not have a credit or debit card, how would they pay? We recommend that you include their items when you or another group member place their order and have them pay you directly.
I do not have the 12 piece minimum for personalization on my Shared Order. How do I get these personalized? If the personalization minimum is not reached, the Shared Order will be automatically saved as Unpersonalized. If you still wish to personalize it, call customer service as soon as possible after your deadline to see if personalization can be added. If so, the standard $20 screen fee will apply on personalized orders of less than 12, which will need to be paid at the time of calling.
If I have late orders after the deadline date, can I call and add them? Sorry, we are not able to add additional shirts to a Shared Order after the deadline date.
Can I change my order after the deadline? Can I remove items? Please call customer service as soon as possible after your deadline to see if changes can be made. If you are requesting a change on behalf of another group member, please have their name ready when you call.
Can I cancel my order? Please contact customer service for cancellation information.
How do returns work for a Shared Order? We will only generate one Return Authorization per entire Shared Order. Please let everyone know to contact you immediately if they have any problems with their items, and once you have gathered everything, please call us with the names and items you wish to return.